Process Improvement Officer (m-f-d)

Level: Officer
Location: Bonn, Germany
Deadline: 21 February 2023
wood trunks

The Mission

FSC works to take care of our forests and those who rely on them: by protecting plant and animal species, Indigenous Peoples’ rights, forest workers’ safety, and much more. We achieve this through FSC certification, ensuring forests around the world are responsibly managed. For more information on FSC, visit our website at

To effectively meet the challenge of protecting the world’s forests, we are committed to ensuring we have the world’s most skilled people working with us. This commitment extends to everyone that works in FSC around the world: from those that lead the design of policies and standards, to those that roll out those same policies and standards on the ground, and to those that provide us with backbone to do our work.

We are looking for an engaged Process Improvement Officer (m-f-d) who brings solid expertise and a passion for FSC’s mission, to work with us in a multinational environment.


The Scope

The Process Improvement Officer (m/f/d) will contribute to the effective and efficient operation of the Global Network Unit and the Network. The incumbent will support the central team and the field operations by coordinating and driving internal processes, provide reports to stakeholders, and collect and manage relevant data and information from internal and external sources.


Main Roles and Responsibilities

  • Data Process Management & Visibility
  • Set up processes and systems to make working with large data sets more efficient.
  • Research new ways to make use of data.
  • Coordinate with FSC’s Technology and Information Unit about the development of the data infrastructure required by the Network and the Global Network Unit.
  • Develop, manage and maintain a country database including relevant key country data and indicators.
  • Develop and manage a document center for the Global Network Unit and the Network.
  • Promote the use of internally available information and data (e.g. factbooks), increase their visibility and improve the user-friendliness.
  • Data Collection & Analysis
  • Lead in the design of data collection for internal processes such as Tier3, Budgeting, Network Reporting, among others.
  • Support in the interpretation of data and analysis by identifying patterns and trends.
  • Process Improvement
  • Work closely with FSC’s field operations and other Bonn Expert Units to identify process improvements and ensure these are translated to realization.
  • Research new technologies or industry best practices that the Global Network Unit can apply to improve processes.
  • Support key processes such as ACF calculations, Tier 3, Budgeting, etc.
  • Management Support
  • Coordinate and produce a regular reporting system for internal stakeholders.
  • Create ad hoc presentations and reports based on recommendations and findings.
  • Manage the regular Network Reporting.
  • To oversee centralized progress reports on Tier 3 projects.
  • To implement and maintain an internal budget control system.
  • Any other task as assigned by formal supervisor and project work as assigned according to special organizational needs.


Qualification, Experience and Skills

  • Education and Training:
    • University degree, or equivalent in a relevant field (e.g. Business Administration, Marketing, Economics, International Relations).


  • Working Experience, Style and Skills:
    • At least 2 years demonstrated professional experience or professional education/training in one or more of the following: process management, data analysis, business intelligence, and/or related fields.
    • Ability to manage complex projects in a multi-cultural environment.
    • Excellent analytical skills.
    • Collaborative working style and team player.
    • Strategic thinking and business mindset.
    • Creativity and problem-solving skills.
    • Advanced time management and organizational skills.
    • Service and solution-oriented attitude to work.
    • Budget management.
    • Networking skills.


  • Computer Skills: Excellent skills in the use of/experience with:
    • Standard software packages (MS Office-365 tool).
    • Database management platforms.
    • Content Management Systems.
    • Power BI.


  • Language and Communication Skills:
    • Fluency in English.
    • Any other language is a plus (e.g. Spanish, French, German).
    • Exemplary verbal and written communication skills that contribute to cohesive team efforts and decision making.
    • Active listening skills.


  • Others:
    • Commitment to FSC mission and values. 
    • Enthusiastic and open-minded personality being ready to belong to a diverse, international team. 


Terms and Conditions

  • Location: Bonn, Germany.
  • Working Hours: Full time - 40 hours per week.
  • Duration of Employment: Temporary contract – 2 years (extension possible, subject to satisfactory performance).  
  • Starting Date: As soon as possible.
  • Travel: Sporadic travel is required.


How to Apply

  • Please apply via our website by submitting your CV in English.
  • Please do not send any photos of yourself.
  • The deadline for applications is 21 February 2023

We will confirm receipt of your application. However, only candidates shortlisted for an interview will be further contacted and will receive notice of the outcome of the selection process. Should you not receive a confirmation of receipt please check your spam filter and if you cannot find it there contact us at

For FSC, inclusiveness and diversity are important values. As such, we welcome and encourage applications from all backgrounds and are entirely committed to consider all qualified applicants regardless of race, gender, sexual orientation, religion, ethnicity, age and disability.  

Please be informed, that by applying for this position you automatically accept our Data Protection Information on processing your personal data.

We are looking forward to your application!


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