Manager Disputes (M-F-D)

FSC / Geoff Howe
Level - Manager
Location - Bonn, Germany
Deadline - September 22, 2022
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FSC / Geoff Howe
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The Mission

FSC works to take care of our forests and those who rely on them: by protecting plant and animal species, Indigenous Peoples’ rights, forest workers’ safety, and much more. We achieve this through FSC certification, ensuring forests around the world are responsibly managed. For more information on FSC, visit our website at

To effectively meet the challenge of protecting the world’s forests, we are committed to ensuring we have the world’s most skilled people working with us. This commitment extends to everyone that works in FSC around the world: from those that lead the design of policies and standards, to those that roll out those same policies and standards on the ground, and to those that provide us with backbone to do our work.

We are looking for an engaged Manager Disputes who brings solid expertise and a passion for FSC’s mission, to work with us in a multinational environment.

The Scope

As a member of the System Integrity team, the Manager (Disputes) supports the work of the Dispute Case Management Program by managing complaints and allegations against the FSC Policy for the Association of Organizations with FSC (POL-01-004) according to the Procedure for Processing Policy for Association Complaints (PRO-01-009).  The successful candidate shall engage in research, monitoring, communication, case file management, and development of material and documentation.

Main Roles and Responsibilities

We are looking for a professional, detail-oriented, motivated, and innovative manager to join the FSC Dispute team. The Manager shall be responsible for managing complaints and allegations against the FSC Policy for the Associations of Organizations with FSC (POL-01-004) according to the Procedure for Processing Policy for Association Complaints (PRO-01-009). The Manager shall work closely with the Program Manager, Dispute Case Management and Program Manager, Dispute System Transformation at the FSC Secretariat. The core responsibilities include:

  • Processing new Policy for Association complaints including case research, documentation, complaint assessment and review of evidence, development of case reports and case communications.
  • Managing full contract portfolio for case files in coordination with and according to FSC Legal Department.
  • Liaising with the parties and consulting with relevant FSC experts and FSC National and Regional Offices.
  • Managing case documentation, assessment and triangulation of evidence, ADR processes, and investigations
  • Preparation of professional reports, presentations, and documentation for FSC Dispute Resolution.
  • Conducting stakeholder mapping and supporting stakeholder engagement processes.
  • Coordination of requests by stakeholders, third parties, and the parties concerning FSC Dispute Case Management and specific cases.
  • Tracking and maintaining overview of strategic development and innovations in the field of complaint systems and dispute management in FSC in other certification systems.
  • Additional tasks as agreed with the Program Manager (Dispute Case Management).

Qualifications, Experience and Skills

The successful candidate demonstrates the following key competencies and qualities:

Education and Training:
University (Bachelor or Master) degree in a relevant field (e.g. dispute resolution, environmental or human rights law, environmental management, international relations, social sciences, or business management).

Working Experience, Style and Skills:

  • At least 4 years’ professional experience in work related to the roles and responsibilities of this position (e.g. conflict management, natural resource,  dispute resolution or restorative justice practice, ESG) in international setting.
  • Project management experience.
  • A strong sense for diligence and accuracy.
  • Strong analytical and problem-solving skills.
  • Solution- and service-oriented attitude to work.
  • Good time management skills: Ability to perform well while handling a number of tasks simultaneously.
  • Experience with stakeholder engagement is an asset.


  • Fluency in English (spoken and written) is required.
  • Fluency in Spanish would be a plus.


Computer Skills:
Excellent skills in the use of standard software packages (e.g., MS Office incl. MS Project).


Communication Skills:

  • Exemplary verbal and written communication skills.
  • Ability to establish and maintain positive interpersonal relations.
  • Knowledge and practice of non-violent communication, restorative practice facilitation, or facilitated dialogue tools is an asset.



  • Ability to work well as a member of a multi-cultural, inter-disciplinary, multi-lingual, global team.
  • Commitment to FSC’s mission and values.
  • Demonstrated cultural awareness and sensitivity to the diversity of values, views and approaches to issues relevant to the FSC program by stakeholders around the world.
  • Basic understanding of the scope of FSC’s programs and activities.
  • Ability to represent FSC through their work with exemplary personal and professional authority and conduct with special attention to protecting the credibility and integrity of FSC Dispute Resolution.
  • Willingness to do what is needed to get the job done, whether it be menial tasks or engaging in high level strategy.

Terms and Conditions

  • Location: Bonn, Germany.
  • Working Hours: Full time - 40 hours per week.
  • Duration of Employment: Temporary contract - initially 2 years, extension possible.
  • Starting Date: As soon as possible.
  • Travel: Some international travel is required.

What we Offer

  • Remote work (“home office”).
  • Flexible working hours.
  • Childcare allowance.
  • Public transports costs (“Job ticket”).
  • Language course allowance.
  • Highly international working environment.

How to Apply

Please apply via our website by submitting your CV in English.

Please do not send any photos of yourself.

The deadline for applications is:  22 September 2022 (at 21:59 (CET)).

We will confirm receipt of your application. However, only candidates shortlisted for an interview will be further contacted and will receive notice of the outcome of the selection process. Should you not receive a confirmation of receipt please check your spam filter and if you cannot find it there contact us at


For FSC, inclusiveness and diversity are important values. As such, we welcome and encourage applications from all backgrounds and are entirely committed to consider all qualified applicants regardless of race, gender, sexual orientation, religion, ethnicity, age and disability.  

Please be informed, that by applying for this position you automatically accept our Data Protection Information on processing your personal data.

We are looking forward to your application!