Start date
End date

Processing FSC Policy for Association Complaints






Saija Hotti


Processing Policy for Association complaints in the FSC certification system.

Objective (s)

To ensure a simplified, timely, independent and effective resolution of Policy for Association complaints.

Technical Working Group Members

Fernanda Rodrigues, Individual, Brazil

Gerrit Marais, Individual, South Africa

Tom Kerr, Individual, United States

Related Processes

Related ongoing processes:

FSC-PRO-01-009 V4-0 EN Processing FSC Policy for Association Complaints
PDF, Size: 419.65KB
PDF, Size: 355.93KB
Revision crosswalk
PDF, Size: 288.08KB
Consultation report
PDF, Size: 1.01MB
PfA development processes with impact on complaint procedure
PDF, Size: 73.98KB
Terms of Reference_Technical Working Group for Dispute System Change_Approved.pdf
PDF, Size: 368.45KB
Application Form_TWG_Dispute System.docx
DOCX, Size: 954.09KB


A summary of steps taken and outcomes in the process to date.

December 2020

Procedure approved by the FSC Board of Directors! See the FAQs for more information about the new procedure and the crosswalk document for the changes from the previous version. 

You are invited to register for one of the informational webinars on the procedure. All webinars will cover the same topics and recordings will be made available. 

September 2020

Procedure reviewed by Policy and Standards Committee (PSC)

July 2020

60 day consultation period closed

June 2020

Two webinars on the public consultation concluded. To view the recordings please register and stream the webinar presentation here

May 2020

The Public Consultation on FSC-PRO-01-009 Processing FSC Policy for Association Complaints opened

April 2020

The Consultative Forum opened

January 2020

Technical Working Group established